Privacy Policy

This page explains how Admiral Shark collects, uses and protects the personal data you give us when you use our site and services. We respect your privacy and set out below the categories of information we process, why we process it and how you can manage your data.

What data we collect

Personal data

When you register an account we collect personal details such as your name, date of birth, address, email and telephone number. We also collect identity documents where required for verification, together with communication preferences and any information you provide when contacting support.

Technical data

We collect technical information automatically from your device, including IP address, device type, browser settings, operating system, and usage data such as pages visited and session times. We use this information to keep the service secure and running smoothly.

Transactional data

Transactional records include deposits, withdrawals, bets, game play history and payment method details required to process payments. We may also record customer service interactions and records of consent for promotions or responsible gambling measures.

How we use your information

We use your data to operate and improve the service, process payments, verify identity, prevent fraud, meet our legal obligations, and provide customer support. With your consent we may send promotional messages and special offers - you can opt out at any time via your account settings or by contacting [email protected].

We also use aggregated and anonymised data for analytics to help us understand how the site is used and to improve performance and features.

Data protection and storage

We protect personal data using standard security measures including encryption in transit, access controls and regular security reviews. Personal data is retained only for as long as necessary to provide the service, to comply with legal obligations and to resolve disputes. We store data on secure servers and limit access to authorised personnel and contracted service providers.

Cookies and tracking technologies

We use cookies and similar technologies to manage sessions, remember preferences, and deliver analytics and targeted content. Some cookies are essential for the service to function, while others support performance and marketing. You can manage cookie preferences through your browser settings or the site cookie centre.

Your rights

You have the right to request access to, correction of or deletion of your personal data, and to object to certain processing. You can update many details via your account settings. To exercise other rights, or if you have questions about how we process your data, contact [email protected]. We will respond to requests within a reasonable time and in line with applicable law.

Sharing information with third parties

We may share information with trusted third-party service providers who perform services on our behalf - for example payment processors, identity verification and fraud prevention providers, analytics and customer support platforms. We may also disclose information to comply with legal obligations or to protect our rights. Where possible we require partners to process data in accordance with our instructions and to maintain appropriate security standards.

Changes to this policy

We may update this policy from time to time. Material changes will be notified on the site or by email where appropriate. Please check this page regularly for the latest privacy information.